India's Emergence as Global Capability Centers Driving AI Revolution

Updated: 08 Jul 2025, 06:05 AM IST

India's Global Capability Centers are transforming into centers of excellence, leading AI initiatives and driving revenue growth. HR departments face the challenge of attracting and retaining top talent in a competitive market.

India's Global Capability Centers (GCCs) are undergoing a transformation, moving beyond traditional back-office roles to become centers of excellence. With 40% of GCCs in India actively leading AI initiatives, the industry is witnessing significant growth. By 2030, the market is projected to reach $100-110 billion, with a workforce of 2.5-2.8 million. HR departments play a crucial role in managing the influx of skilled employees and shaping business outcomes.